1. Types of Data We Collect

• Identity & Contact Data: Legal full name, email address, contact phone number, billing address.
• Regulatory Verification Data: Passport copies or national identification card numbers, collected exclusively where local telecom regulators strictly mandate real-name identity registration for roaming access.
• Technical & Network Data: Device IMEI, manufacturer, operating system, network signal metrics, data consumption volume, and connection timestamps.

2. Purpose of Data Processing

DolphLink processes your personal data strictly for legitimate business reasons:

1. Initializing accounts, processing checkout orders, and provisioning eSIM configurations.

2. Troubleshooting communication bottlenecks and resolving system technical faults.

3. Satisfying mandatory legal commands, national security directives, and statutory real-name subscriber registries imposed by telecommunication agencies globally.

3. Data Disclosures and International Transfers

Information transfers occur exclusively to facilitate your connectivity under strict privacy constraints. To route data packets, structural metadata is shared with regional carrier partners when you connect to their nodes. DolphLink guarantees that cross-border data transfer structures comply with the PDPA, ensuring recipients match Singapore's data protection rigor.

4. Your Privacy Rights

Under the Singapore PDPA, you are entitled to specific controls over your information:

• Access and Rectification: You have the right to request a copy of the personal data records we hold regarding you and request the immediate correction of inaccurate values.
• Consent Withdrawal & Erasure: You may withdraw your consent for processing or request the destruction of your personal information, except where statutory telecommunication retention mandates compel us to maintain the data.

To exercise any of these privacy privileges, please submit a formal written request to our designated Data Protection Officer via email at privacy@dolphlink.com.

If you have any questions, comments or requests regarding this Privacy Policy or your personal data, you can contact our Data Protection Officer (DPO) through the following methods: Email: privacy@dolphlink.com